Introduction

At XOOSEL LIMITED (“we,” “us,” or “our”), we strive to ensure customer satisfaction with every purchase. This Refund Policy outlines the conditions and processes for returns, refunds, and exchanges when shopping at Liftmagic.co.uk (“the Website”).

Eligibility for Returns and Refunds

1. Timeframe
   • You may request a return or refund within 14 days of receiving your order.
2. Condition of Products
   • Products must be unused, in their original packaging, and in the same condition as received.
   • Products showing signs of use, damage, or missing parts not caused by us may not be eligible for a refund.
3. Non-Returnable Items
   • Gift cards
   • Clearance or final sale items
   • Personal hygiene items (e.g., massage products) if packaging has been opened

Return Process

1. Initiating a Return
   • Contact us at support@liftmagic.co.uk with your order number and reason for return.
   • We will provide you with a return authorization and instructions.
2. Shipping Costs
   • Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
   • We recommend using a tracked shipping service as we cannot guarantee receipt of your returned item.
3. Return Address
   • Returns should be sent to the address provided during the return authorization process.

Refunds

1. Processing Refunds
   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   • Approved refunds will be processed within 7 business days and credited to your original payment method.
2. Partial Refunds
   • In certain situations, partial refunds may be issued for items that are:
     • Returned after the 14-day period (subject to approval).
     • Not in their original condition or missing parts.

Exchanges

• Exchanges are only offered for defective or damaged products. To initiate an exchange, contact us at support@liftmagic.co.uk.

Cancellations

• Orders can be canceled prior to dispatch for a full refund. Once the order has been shipped, you must follow the return process.

Faulty or Incorrect Items

• If you receive a faulty or incorrect item, please contact us within 7 days of delivery. We will cover return shipping costs and provide a replacement or refund as necessary.

Contact Information

For questions or assistance with your return, refund, or exchange, contact us: Email: support@liftmagic.co.uk
Address: XOOSEL LIMITED, Unit 33, Penarth Centre, Penarth Centre, Penarth St, London SE15 1TR