Delivery Information

At XOOSEL LIMITED, we are committed to providing a seamless shopping experience, including reliable and timely delivery of your orders.

Delivery Options

1. Standard Delivery
   • Delivery Time: 3-5 business days
   • Cost: £4.99 (Free for orders over £50)
2. Express Delivery
   • Delivery Time: 1-2 business days
   • Cost: £9.99
3. Next-Day Delivery
   • Available for orders placed before 2 PM (Monday to Friday).
   • Cost: £12.99

Delivery Restrictions

• We currently deliver within the United Kingdom only.
• Certain remote areas may experience longer delivery times.

Tracking Your Order

• Once your order is dispatched, you will receive a confirmation email with tracking details.

Failed Deliveries

• If delivery is unsuccessful due to incorrect address information or absence of the recipient, the courier may charge an additional fee for redelivery. Please ensure your shipping details are accurate.

Returns Policy

We aim to ensure that you are completely satisfied with your purchase. If you wish to return an item, please review the following guidelines.

Eligibility for Returns

• Items must be returned within 14 days of delivery.
• Products should be unused, in their original condition, and in the original packaging.

Non-Returnable Items

• Gift cards
• Clearance or final sale items
• Personal hygiene products (e.g., massage products) once opened

How to Return an Item

1. Initiate a Return
   • Email us at support@liftmagic.co.uk with your order number and reason for return.
   • We will provide return instructions and a return authorization number.
2. Shipping Your Return
   • Customers are responsible for return shipping costs unless the item is defective or incorrect.
   • Use a tracked service to ensure the safe return of the product. XOOSEL LIMITED is not responsible for lost returns.

Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7 business days and credited to the original payment method.

Exchanges

• Exchanges are only available for defective or damaged items. Contact support@liftmagic.co.uk to arrange an exchange.

Faulty or Incorrect Items

• If your order arrives damaged or incorrect, notify us within 7 days of delivery. We will arrange for a replacement or refund and cover the cost of return shipping.

Contact Information

For any delivery or returns inquiries, please reach out to us: Email: support@liftmagic.co.uk
Address: XOOSEL LIMITED, Unit 33, Penarth Centre, Penarth Centre, Penarth St, London SE15 1TR